Terms & Conditions

Please read these Terms and Conditions carefully.  If you have any queries relating to these Terms and Conditions please contact our Sales Team at T: 01369 704452 or E:sales@western-ferries.co.uk.

The term "Western Ferries (Clyde) Limited" or "us" or "we" refers to the owner of the website whose registered office is Hunter's Quay, Dunoon Argyll PA23 8HJ, Scotland (Company No.91850).  The term "you" refers to the user or viewer of our website.

  1. Conditions of Carriage

    Our Conditions of Carriage form part of these Terms and Conditions.

  2. Tickets

    All our tickets are classed as 'open tickets'. This means that there is no expiry date, allowing them to be used at your convenience on any day, on any crossing and in any direction. Tickets cannot be booked for a specific sailing.

    If you have purchased your tickets in advance of travel you must have your tickets with you when you travel otherwise you will be charged the standard onboard fare.

    Multi-journey books of tickets have a Control Portion showing the price of the book. This portion validates each ticket within the book and must be shown each time you travel.

    When you purchase your ticket it is essential that you provide accurate measurements of the overall length of your vehicle (including tow bars, cycle racks, etc), as this determines the applicable fare.  If you have purchased a ticket in advance for the wrong vehicle length, your ticket will not be accepted onboard and you will be required to pay the appropriate standard fare.

  3. Delivery

    Tickets ordered by telephone or online will be despatched by Royal Mail Tracked 48 post.   Delivery is available to any address within the UK, including the Channel Islands. However, this service does not include BFPO and PO Box addresses. It usually takes up to 5 working days from the order date for your tickets to arrive.  Working days do not include weekends or bank holidays.  

    To ensure your order arrives safely it will need to be signed for by someone at the delivery address.  We are not responsible for any delay caused by the unavailability of someone to accept delivery.  It is your responsibility to contact the post office to arrange the collection or re-delivery in such circumstances.

    We will have no liability to you for any delay in delivery of your order that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.

  4. Refunds

    If you consider you are entitled to a refund please write to our office at Hunter's Quay, Dunoon PA23 8HJ with a full explanation of the circumstances, enclosing your tickets and proof of purchase.

    Please note that unused portions of multi-journey ticket books are not refundable.

  5. Website

    The content of the pages of this website is for your general information and use only.  It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the websites.  We have no responsibility for the content of the linked websites.

    You may not create a link to this website from another website or document without Western Ferries (Clyde) Limited’s prior written consent.

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

  6. Disclaimer

    While we endeavour to keep the information on this website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under the control of Western Ferries (Clyde) Limited. We have no control over the nature, content and availability of those sites.  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the website up and running smoothly. However, Western Ferries (Clyde) Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  7. Copyright

    All material on this website is copyright © Western Ferries (Clyde) Limited 2015.  All rights reserved.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
    •    You may print or download to a local hard disk extracts for your personal and non-commercial use only.
    •    You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

    You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

  8. Trademarks

    This website contains names and logos which are trade marks of Western Ferries (Clyde) Limited.  Any use of these names and logos will constitute an infringement of those trademarks.