Privacy & Cookies

We are committed to protecting your privacy. Should you provide information by which you can be identified then you can be assured that it will only be used in accordance with this Privacy Notice (“Notice”).

For the purposes of the General Data Protection Regulation and all other relevant legislation, Western Ferries (Clyde) Limited is the “Data Controller”, i.e. the company responsible for and who controls the processing of your personal data.

Our Legal Basis For Processing Your Data

Processing of your personal data is necessary for the performance of our services to you. We may also need to process your personal data to comply with any legal obligations which may be applicable.

By reading and agreeing to this Notice, you are consenting to us processing your personal data as detailed within this Notice.

Personal Data We May Collect About You

The personal data we collect from you will usually include contact details such as your name, address, telephone number and email address. The data we collect may also include CCTV images at our terminals.

If you contact us through our online ordering system, online enquiries form, by telephone, email, social media, or write to us, the content of that communication may also include other personal data and we may keep a copy of that correspondence on our records. From time to time, we may run prize competitions or promotions and we will also collect information from you when you enter or sign up. If you send us information because you are interested in working for us then we usually invite you to send a CV.

If we ask you to provide sensitive personal data you will be given additional information as to why the data is being requested and how it will be used.

Personal Information About Other Individuals

If you provide information to us on behalf of someone else, you must obtain their prior consent to do so.

How We Use Personal Data

We use your data for the provision of our services, including: processing of sales and payments, administration, marketing, employment applications, credit checking, fraud prevention and detection. We may also use your details to deal with any enquiries or complaints which you may raise and to contact you as appropriate.

We will only use your personal data to send you marketing information, if you have agreed to receive such information. If you wish to stop receiving marketing information from us, you can contact us at any time.

If you have supplied us with any personal data to enter a competition, we may make contact with you to administer any prizes.

How Long We Store Your Data

Your data will be stored for as long as necessary for the purpose of processing. However, the data will be deleted if you withdraw your consent for us to hold the data, the original purpose for processing your data is no longer relevant or the data is no longer accurate.

Your Rights

You have the right to access the personal data we may hold about you, update your information, correct any inaccuracies, opt-out of specific types of processing and ask for your data to be removed from our records.

If you wish to exercise any of your rights under this Notice please email: or write to us at Western Ferries (Clyde) Limited, Hunter’s Quay, Dunoon PA23 8HJ.

Security Of Your Personal Data

We take the issue of data privacy seriously. We have measures in place aimed at keeping your data secure and we take all reasonable steps to protect the confidentiality of the personal information you supply to us. The personal data that you provide to us will be held on our systems or those of an appointed third party.

We will only transfer your data outside the European Economic Area ('EEA') in order to comply with a legal obligation or to provide our products and services. If your data is transferred outside the EEA we will ensure it is protected to the same standards of processing as within the EEA.

Please note, that the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Notice. You should exercise caution and look at the privacy notice applicable to the website in question.


Cookies are small text files placed on your computer, mobile phone or other device by the web server via your browser and allow web applications to respond to you as an individual. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can set your browser to reject cookies (see the “Help” menu of your browser to find out how to do this).

We use Google Analytics to produce statistics on website usage. This helps us to improve our site and the experience of our users. Google Analytics does not collect any personal information.

Changes To This Privacy Notice

We may change this Notice from time to time. You should check this Notice frequently to ensure you are aware of the most recent version that will apply each time you use the website.