Welcome to Western Ferries

Ticket Information

Onboard

You can purchase tickets for all passenger and vehicle categories onboard our vessels at the standard rate.

Just drive onboard and our purser will collect your fare. Please do not leave your vehicle until your fare has been collected. Passengers may remain in their vehicles throughout the 20 minute crossing.

Advance Purchase

We offer substantial discounts on multi-journey tickets purchased in advance of travel.

Tickets for all passenger and vehicle categories (including vans, lorries and coaches) can be purchased from our ticket office at Hunter’s Quay or ordered by telephone.

Our most popular range of tickets for passengers and vehicles up to 5m in length can also be ordered online or purchased at any of our agents.

Delivery of Ticket Orders

Tickets ordered by telephone or online will be despatched by Royal Mail Signed For® First Class post. It usually takes up to 5 working days from the order date for your tickets to arrive. There is a delivery charge of £3.00 per order. (See Delivery Terms and Conditions.)

Ticket Agents

We have a network of ticket agents throughout Argyll and Inverclyde who are authorised to sell 2 and 10 journey tickets for passengers and vehicles up to 5m in length. (See Ticket Agents for details of their locations and opening times.)

Ticket Validity

All our tickets are classed as 'open tickets'. This means that there is no expiry date, allowing them to be used at your convenience on any day, on any crossing and in any direction. Tickets cannot be booked for a specific sailing.

Multi-Journey Tickets

Multi-journey books of tickets have a Control Portion showing the price of the book. This portion validates each ticket within the book and must be shown each time you travel.

Vehicle Lengths

When you purchase your ticket it is essential that you provide accurate measurements of the overall length of your vehicle (including tow bars, cycle racks, etc), as this determines the applicable fare. If you have purchased a ticket in advance for the wrong vehicle length, your ticket will not be accepted onboard and you will be required to pay the appropriate standard fare.

Refunds

If you consider you are entitled to a refund please write to our office at Hunter's Quay, Dunoon PA23 8HJ with a full explanation of the circumstances, enclosing your tickets and proof of purchase.

Please note that unused portions of multi-journey ticket books are not refundable.